Welcome to The Memory foam mattress firm Shipping and returns RETURNS AND REFUNDS The moment you receive your goods could you please examine them for damages or defects. If you find anything wrong with the goods contact us immediately on 0845 388 1719 or email at sales@thememoryfoammatressfirm.co.uk and we will exchange them free of charge. You must notify us within 7 days if you require a refund. We can refuse to give you a refund or a full refund if we receive goods in poor condition. We must receive all goods in the same condition that you received them. All returns must be sent back complete with original packaging. In most cases we will collect the goods from you and for a small charge, but you may be asked to return the goods yourself by courier. If this happens you are advised to take out some insurance in case of damages through the courier company. NOTE: we must receive the goods back in the same condition as sent or your right for a refund will be affected. If you need your product exchanging because you placed your order incorrectly there will be a standard charge of 15% of your order to rectify the problem. We offer a 30 day money back guarantee. Research shows that it can take up to 30 days for your body to adjust to a new memory foam mattress. With a sprung mattress your body can have various pressure points this is because the mattress does not cradle and contour to your body. With memory foam its different. Memory foam distributes your body weight across the mattress more evenly relieving pressure points. This is why it can take up to 30 days for your body to adjust. Once your body has adjusted you will have the best nights sleep of your life. If after 30 days you want to return your mattress there will be a collection charge. if you cancel your order more than 24 hours after placing you order there will be a charge of 10% to cover handling and administration. In most cases we will collect the goods from you for a small charge of around 15% of your order, but you may be asked to return the goods yourself back to our premises. If this is the case it is in the buyers best interest to take out insurance. If the goods are returned with any damage the right for refund will be affected. If you need your product exchanging because you placed your order incorrectly there will be a standard charge of 15% of your order to rectify the problem. If you cancel your order more than 24 hours after placing your order there will be a charge of 10% to cover handling and administration. PLEASE NOTE: If you order a special sized or custom mattress , you can cancel your order however you will not get a refund. PEASE NOTE: All Refunds can take up to 28 days. This is to give The Memory Foam Mattress Firm time to look into all refunds and to ensure that all refunds are dealt with properly.
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